If you do not agree with our product received, you are entitled to make the first exchange for free, and you can make the exchange in the following ways:

 1. Exchange by Post Office. To do so, contact rokn@rokn.com.br and we will send you a voucher to be presented at any post office. You can exchange the product for another one of the same value, or if the exchange is due to damage it will be exchanged for the same product, which will also be sent to your home.

2. Exchange at our office. You can exchange for a product of the same value. We are located at Rua José Ramon Urtiza 975, Loja 19-A, Vila Andrade, São Paulo, SP. Be sure to send an email to rokn@rokn.com.br scheduling your visit.